Frequently Asked Questions

Why have I received a bill when I have already paid for this treatment at the hospital?

Hospital fees are separate from the individual doctors fees. If we have sent a bill to you, it would mean that the fee you have paid only covers the hospital facility charges but the treating Consultant has not been paid. If you feel there has been a mistake, please confirm with the hospital whether the fee you have paid includes these fees.

Why have I received a bill when I have insurance?

Invoices are submitted directly to your insurer for payment upon receipt of the policy details you provided when you visited the Hospital/Clinic for your appointment. If we have sent a bill to you, this means your insurer has been unable to trace you with the details shown or has declined payment of your claim. If you feel there has been a mistake, please reach out to your insurer directly to discuss this and let us know the outcome by email to info@medserv.co.uk.

I did not see the doctor who is listed on the invoice / I do not remember being treated by them

The doctor listed has requested we bill you for this appointment. It is possible you may never meet the Consultant named on your invoice. For example a radiologist who studies your scan images. If you feel there has been a mistake, please contact your surgeon or the Hospital through which you booked the appointment for clarification.

Why have I received a bill when I have already paid my doctor directly?

Unfortunately on occasion we are not made aware that you have paid your Consultant directly. Insurers/Hospitals often provide incorrect payment details to patients and this means Medserv are unaware of a payment being made. Please contact Medserv by email at receipts@medserv.co.uk with a copy of your receipt so your payment can be traced and reconciled.

How do I request a copy of a receipt of a payment I made to Medserv?

Please send an email to 'info@medserv.co.uk' with the subject 'Receipt Request' quoting your invoice number. If you do not have it available please provide your full name, date of birth, date of consultation, Doctor name and date of payment.

Medserv for iPhone and Android available. Download it for free.

Google Play App Store